Privacy Policy

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This Privacy Policy explains how Roomchai Limited ("Roomchai," "we," "us," or "our") collects, uses, and discloses your personal information when you use our website, mobile applications, or services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.

 Information We Collect

  • Personal Information: When you use our Services, we may collect personal information such as your name, contact details (email address, phone number), and payment information when you make a booking.
  • Booking Information: We collect information related to your bookings, including travel dates, preferences, and special requests.
  • Usage Data: We gather information about how you interact with our Services, including IP addresses, browser type, device identifiers, and pages visited.

 How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To facilitate and manage your bookings and provide customer support.
  • Improving Services: To analyze usage trends, conduct research, and improve our Services.
  • Communications: To communicate with you about your bookings, updates to our Services, and promotional offers (if opted-in).

 Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing or advertising purposes. However, we may share your information with:

  • Service Providers: Third-party service providers who assist us in operating our Services, such as payment processors and customer support services.
  • Legal Compliance: When required by law or legal process, to protect our rights, or to respond to lawful requests from public authorities.

 Data Security

At Roomchai Limited, we prioritize the security of your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, use, or disclosure. These measures include:

·        Encryption: We use encryption techniques to protect your personal information during transmission over the internet.

·        Access Control: Access to your personal information is restricted to authorized personnel only, based on the principle of least privilege.

·        Data Minimization: We collect and retain only the personal information necessary to provide our Services and fulfill our legal obligations.

·        Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.

While we take these measures seriously, it's important to note that no method of transmission over the internet or electronic storage is completely secure. We continuously strive to enhance our security practices to protect your information.

 Your Rights

Roomchai Limited respects your rights regarding your personal information. Depending on your jurisdiction and applicable laws, you have the following rights:

·        Access: You have the right to request access to the personal information we hold about you.

·        Correction: You can request correction of inaccurate or incomplete personal information.

·        Deletion: You may request deletion of your personal information, subject to legal requirements and our legitimate business interests.

·        Objection: You have the right to object to the processing of your personal data under certain circumstances, such as direct marketing or where processing is based on legitimate interests.

To exercise these rights or if you have any questions about how we handle your personal information, please contact us using the contact information provided in this Privacy Policy. We will respond to your request in accordance with applicable laws.

 Data Retention

Roomchai Limited retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable law. This includes maintaining accurate booking records, providing customer support, and complying with legal obligations.

·        Retention Period: The specific retention period for your personal information may vary based on the type of information and the purposes for which it was collected.

·        Deletion of Information: When personal information is no longer necessary for the purposes outlined in this Privacy Policy, or upon your request (subject to legal obligations), we will securely delete or anonymize it.

·        Legal Requirements: In certain cases, we may be required to retain personal information for a longer period to comply with legal, regulatory, accounting, or auditing requirements.

 Children's Privacy

Roomchai Limited's Services are not directed to individuals under the age of 18 ("children"). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete this information as soon as possible.

·        Parental Consent: If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we can take appropriate action.

·        Compliance: We comply with applicable laws and regulations concerning children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States and similar laws in other jurisdictions.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

 Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Phone: +8801325088200
  • Address: Flat: 5A, House: 106, Road: 12, Block: E, Banani, Dhaka - 1213

This Privacy Policy outlines Roomchai's practices regarding the collection, use, and protection of your personal information while emphasizing our commitment to transparency and user privacy. Adjust the contact details and specifics as per your company's information.