This document outlines the terms and conditions that govern your use of
Roomchai Limited's every platform and services. By accessing or using any
materials, information, products, or services provided by Roomchai, you agree
to be bound by these terms and conditions.
Overview of Roomchai's Services and the Purpose of the Terms and
Conditions
Roomchai Limited provides an online platform facilitating the booking of
travel-related services such as flights, hotels, and tour packages. Our
platform connects users with various travel service providers including air
ticket, visa, tour package, hotels, tour operators, Hajj-Umrah and others.
The purpose of these terms and conditions is to establish the rules and
guidelines governing the use of Roomchai's platform. These terms define the
contractual relationship between you and Roomchai, outlining your rights and
responsibilities when using our services.
Agreement to Terms by Accessing or Using Roomchai's Services
By accessing or using Roomchai's website, mobile applications, or any other
services offered by Roomchai you acknowledge that you have read, understood,
and agree to be bound by these terms and conditions. If you do not agree with
any part of these terms, you may not access or use our services.
These terms apply to all users of Roomchai's platform, including visitors,
customers, and others who access or use the services. Your continued use of
Roomchai's services indicates your ongoing acceptance of these terms and any
future modifications.
Roomchai Limited reserves the right to change or modify these terms and
conditions at any time without prior notice. Changes may occur for any reason,
including legal, regulatory, or operational requirements. We encourage you to
review these terms periodically to stay informed about any updates or
modifications.
User's Obligation to Review and Accept Updated Terms
By continuing to access or use Roomchai's services after changes to these
terms and conditions have been posted, you agree to be bound by the updated
terms. If you do not agree with any modifications, your sole recourse is to
discontinue using Roomchai's services.
Description of Roomchai as an Intermediary Platform
Roomchai Limited operates as an intermediary platform that facilitates
connections between users ("you" or "your") and various
travel service providers, such as air ticket, visa, tour package, hotels, tour
operators, Hajj-Umrah and others. We do not own or control any of the travel
products or services listed on our platform.
Disclaimer of Ownership of Travel Products
Roomchai does not own, manage, or directly provide any of the travel
products or services offered through our platform. All bookings made through
Roomchai are transactions directly between you and the respective travel
service provider. Roomchai acts solely as a user interface to facilitate these
transactions.
Responsibility for Accuracy and Timeliness of Information
Provided by Travel Service Providers
While Roomchai strives to provide accurate and up-to-date information, the
accuracy, completeness, and timeliness of the information displayed on our
platform are the sole responsibility of the respective travel service
providers. Changes in market conditions or circumstances may occur that could
affect the availability or accuracy of information on our website.
It is recommended that you verify all details directly with the travel
service provider before making any bookings. Roomchai will make commercially
reasonable efforts to assist you in case of inaccuracies or discrepancies,
following the standard policies of the travel service providers.
Explanation That Bookings Are Made Directly with Travel
Providers
When you make a booking through Roomchai Limited's platform for travel
products such as flights, hotels, or tours, you are entering into a direct
transaction with the travel service provider named on the booking page.
Roomchai serves as a user interface to facilitate these bookings.
Roomchai's Role as a User Interface
Roomchai acts solely as an intermediary platform connecting users
("you" or "your") with various travel service providers,
including airlines, hotels, and tour operators. We provide a convenient
interface for browsing, selecting, and booking travel products listed by these
providers.
Requirement for Users to Accept and Comply with Travel
Providers' Terms and Conditions
Before completing a booking through Roomchai, it is your responsibility to
review and agree to the terms and conditions set forth by the respective travel
service provider. Each provider may have specific policies governing bookings,
cancellations, refunds, and other terms that you must comply with.
By proceeding with a booking through Roomchai's platform, you acknowledge
and agree to abide by the terms and conditions imposed by the travel service
provider. Roomchai will make reasonable efforts to assist you in understanding
and complying with these terms, but ultimately, the terms set by the provider
will govern your transaction.
Details on Roomchai's Promotion Codes and Discounts
From time to time, Roomchai Limited may offer promotion codes, discounts, or
special offers ("promotions") on our platform. These promotions may
apply to various travel products such as flights, hotels, or tour packages,
subject to specific terms and conditions.
Right to Add, Alter, or Withdraw Promotions Without Notice
Roomchai reserves the right to add, modify, or withdraw any promotion at any
time without prior notice. The availability of promotions is subject to change
based on factors such as availability, market conditions, and promotional
strategies.
Roomchai's Decision in Disputes Related to Promotions
In the event of any disputes regarding the eligibility, application, or
interpretation of promotions, Roomchai's decision will be final and binding. We
reserve the right to determine the validity of promotions and to take
appropriate action, including cancellation of promotional benefits, if misuse
or violation of promotional terms is suspected.
Users are encouraged to review the specific terms and conditions associated
with each promotion before applying them to bookings. By participating in
Roomchai's promotions, you agree to comply with all applicable terms and
conditions outlined by Roomchai.
Consent to Use Personal Details for Transaction Verification
By making a payment through Roomchai Limited's platform, you consent to the
use of your personal details for the purpose of verifying and validating your
transactions. This may include verifying your identity and ensuring that no
unauthorized use of your credentials has occurred.
Disclosure of Personal Details to Third-Party Payment Gateway
Agencies
To facilitate secure payments, Roomchai may disclose your personal details
to third-party credit card payment gateway agencies for transaction
verification purposes. Your personal information will only be used for the
specific purpose of confirming your identity and validating your transaction.
Explanation of Convenience Charges and Payment Method Variations
Roomchai may apply convenience charges or fees for the use of certain
payment methods, which may vary based on the chosen payment method. These
charges are disclosed to you during the booking or payment process and are
subject to change.
It is important to review the payment terms and conditions associated with
your specific booking to understand any applicable fees or charges. By
proceeding with payment through Roomchai's platform, you acknowledge and agree
to these terms regarding the use of your personal details and any applicable
convenience charges.
User Obligations Regarding Accurate
Information and Compliance with Terms
Users of Roomchai Limited's platform
are responsible for providing accurate and complete information when using our
services. It is essential to ensure that all details provided during the
booking process, including personal information and travel preferences, are
correct and up-to-date.
Users must also comply with all
terms and conditions outlined by Roomchai and the respective travel service
providers. This includes but is not limited to, adhering to booking policies,
payment requirements, and any specific terms set by the providers.
Prohibited Activities and
Consequences of Non-Compliance
The following activities are
strictly prohibited when using Roomchai's platform:
Non-compliance with these guidelines
may result in Roomchai taking appropriate action, including but not limited to,
cancellation of bookings, suspension or termination of user accounts, and legal
action if necessary.
Agreement to Indemnify Roomchai for
Any Losses Due to User Actions
Users agree to indemnify and hold
Roomchai Limited harmless from any losses, damages, liabilities, costs, or
expenses incurred as a result of their actions or violations of these terms and
conditions. This includes but is not limited to, losses due to inaccurate
information provided by the user, unauthorized use of the platform, or
violation of third-party rights.
By using Roomchai's platform, users
acknowledge their responsibility to comply with these terms and agree to
indemnify Roomchai against any claims arising from their actions or omissions.
Limitations on Roomchai's Liability for Damages
Roomchai Limited limits its liability to the maximum extent permitted by law
for any direct damages resulting from the use of our platform or services. This
includes but is not limited to, errors, inaccuracies, or interruptions in
service, whether caused by Roomchai, its affiliates, or third parties.
Exclusion of Consequential and Incidental Damages
In no event shall Roomchai be liable for any consequential, incidental,
indirect, special, or punitive damages arising out of or in connection with the
use of our platform or services. This includes, without limitation, lost
profits, loss of data, or loss of business opportunities, even if Roomchai has
been advised of the possibility of such damages.
Application of Limitations to the Maximum Extent Permitted by
Law
These limitations of liability apply to the fullest extent permitted by
applicable law, whether in contract, tort (including negligence), strict
liability, or otherwise. If any provision of these terms and conditions is
found to be invalid or unenforceable, the remaining provisions will continue in
full force and effect.
Roomchai's total liability, whether in contract, warranty, tort (including
negligence), or otherwise, shall not exceed the amount paid by you to Roomchai
for the specific booking or transaction giving rise to the claim.
Limitations on Roomchai's Liability for Damages
Roomchai Limited limits its liability to the maximum extent permitted by law
for any direct damages resulting from the use of our platform or services. This
includes errors, inaccuracies, or interruptions in service, whether caused by
Roomchai, its affiliates, or third parties.
Exclusion of Consequential and Incidental Damages
In no event shall Roomchai be liable for any consequential, incidental,
indirect, special, or punitive damages arising out of or in connection with the
use of our platform or services. This includes, without limitation, lost
profits, loss of data, or loss of business opportunities, even if Roomchai has
been advised of the possibility of such damages.
Application of Limitations to the Maximum Extent Permitted by
Law
These limitations of liability apply to the fullest extent permitted by
applicable law, whether in contract, tort (including negligence), strict
liability, or otherwise. If any provision of these terms and conditions is
found to be invalid or unenforceable, the remaining provisions will continue in
full force and effect.
Roomchai's Total Liability
Roomchai's total liability, whether in contract, warranty, tort (including
negligence), or otherwise, shall not exceed the amount paid by you to Roomchai
for the specific booking or transaction giving rise to the claim.