This document outlines the terms and conditions that govern your use of Roomchai Limited's every platform and services. By accessing or using any materials, information, products, or services provided by Roomchai, you agree to be bound by these terms and conditions.
Overview of Roomchai's Services and the Purpose of the Terms and Conditions
Roomchai Limited provides an online platform facilitating the booking of travel-related services such as flights, hotels, and tour packages. Our platform connects users with various travel service providers including air ticket, visa, tour package, hotels, tour operators, Hajj-Umrah and others.
The purpose of these terms and conditions is to establish the rules and guidelines governing the use of Roomchai's platform. These terms define the contractual relationship between you and Roomchai, outlining your rights and responsibilities when using our services.
Agreement to Terms by Accessing or Using Roomchai's Services
By accessing or using Roomchai's website, mobile applications, or any other services offered by Roomchai, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access or use our services.
These terms apply to all users of Roomchai's platform, including visitors, customers, and others who access or use the services. Your continued use of Roomchai's services indicates your ongoing acceptance of these terms and any future modifications.
Modification of Terms
Roomchai Limited reserves the right to change or modify these terms and conditions at any time without prior notice. Changes may occur for any reason, including legal, regulatory, or operational requirements. We encourage you to review these terms periodically to stay informed about any updates or modifications.
User's Obligation to Review and Accept Updated Terms
By continuing to access or use Roomchai's services after changes to these terms and conditions have been posted, you agree to be bound by the updated terms. If you do not agree with any modifications, your sole recourse is to discontinue using Roomchai's services.
General Disclaimer
Description of Roomchai as an Intermediary Platform
Roomchai Limited operates as an intermediary platform that facilitates connections between users ("you" or "your") and various travel service providers, such as air ticket, visa, tour package, hotels, tour operators, Hajj-Umrah and others. We do not own or control any of the travel products or services listed on our platform.
Disclaimer of Ownership of Travel Products
Roomchai does not own, manage, or directly provide any of the travel products or services offered through our platform. All bookings made through Roomchai are transactions directly between you and the respective travel service provider. Roomchai acts solely as a user interface to facilitate these transactions.
Responsibility for Accuracy and Timeliness of Information Provided by Travel Service Providers
While Roomchai strives to provide accurate and up-to-date information, the accuracy, completeness, and timeliness of the information displayed on our platform are the sole responsibility of the respective travel service providers. Changes in market conditions or circumstances may occur that could affect the availability or accuracy of information on our website.
It is recommended that you verify all details directly with the travel service provider before making any bookings. Roomchai will make commercially reasonable efforts to assist you in case of inaccuracies or discrepancies, following the standard policies of the travel service providers.
Booking Terms
Explanation That Bookings Are Made Directly with Travel Providers
When you make a booking through Roomchai Limited's platform for travel products such as flights, hotels, or tours, you are entering into a direct transaction with the travel service provider named on the booking page. Roomchai serves as a user interface to facilitate these bookings.
Roomchai's Role as a User Interface
Roomchai acts solely as an intermediary platform connecting users ("you" or "your") with various travel service providers, including airlines, hotels, and tour operators. We provide a convenient interface for browsing, selecting, and booking travel products listed by these providers.
Requirement for Users to Accept and Comply with Travel Providers' Terms and Conditions
Before completing a booking through Roomchai, it is your responsibility to review and agree to the terms and conditions set forth by the respective travel service provider. Each provider may have specific policies governing bookings, cancellations, refunds, and other terms that you must comply with.
By proceeding with a booking through Roomchai's platform, you acknowledge and agree to abide by the terms and conditions imposed by the travel service provider. Roomchai will make reasonable efforts to assist you in understanding and complying with these terms, but ultimately, the terms set by the provider will govern your transaction.
Promotion Terms
Details on Roomchai's Promotion Codes and Discounts
From time to time, Roomchai Limited may offer promotion codes, discounts, or special offers ("promotions") on our platform. These promotions may apply to various travel products such as flights, hotels, or tour packages, subject to specific terms and conditions.
Right to Add, Alter, or Withdraw Promotions Without Notice
Roomchai reserves the right to add, modify, or withdraw any promotion at any time without prior notice. The availability of promotions is subject to change based on factors such as availability, market conditions, and promotional strategies.
Roomchai's Decision in Disputes Related to Promotions
In the event of any disputes regarding the eligibility, application, or interpretation of promotions, Roomchai's decision will be final and binding. We reserve the right to determine the validity of promotions and to take appropriate action, including cancellation of promotional benefits, if misuse or violation of promotional terms is suspected.
Users are encouraged to review the specific terms and conditions associated with each promotion before applying them to bookings. By participating in Roomchai's promotions, you agree to comply with all applicable terms and conditions outlined by Roomchai.
Payment Terms
Consent to Use Personal Details for Transaction Verification
By making a payment through Roomchai Limited's platform, you consent to the use of your personal details for the purpose of verifying and validating your transactions. This may include verifying your identity and ensuring that no unauthorized use of your credentials has occurred.
Disclosure of Personal Details to Third-Party Payment Gateway Agencies
To facilitate secure payments, Roomchai may disclose your personal details to third-party credit card payment gateway agencies for transaction verification purposes. Your personal information will only be used for the specific purpose of confirming your identity and validating your transaction.
Explanation of Convenience Charges and Payment Method Variations
Roomchai may apply convenience charges or fees for the use of certain payment methods, which may vary based on the chosen payment method. These charges are disclosed to you during the booking or payment process and are subject to change.
It is important to review the payment terms and conditions associated with your specific booking to understand any applicable fees or charges. By proceeding with payment through Roomchai's platform, you acknowledge and agree to these terms regarding the use of your personal details and any applicable convenience charges.
User Responsibilities
User Obligations Regarding Accurate Information and Compliance with Terms
Users of Roomchai Limited's platform are responsible for providing accurate and complete information when using our services. It is essential to ensure that all details provided during the booking process, including personal information and travel preferences, are correct and up-to-date.
Users must also comply with all terms and conditions outlined by Roomchai and the respective travel service providers. This includes but is not limited to, adhering to booking policies, payment requirements, and any specific terms set by the providers.
Prohibited Activities and Consequences of Non-Compliance
The following activities are strictly prohibited when using Roomchai's platform:
• Providing false, misleading, or fraudulent information.
• Attempting to manipulate or abuse the booking process.
• Violating the rights of Roomchai, other users, or third parties.
• Engaging in any illegal activities or activities that may harm the integrity of Roomchai's platform or its users.
Non-compliance with these guidelines may result in Roomchai taking appropriate action, including but not limited to, cancellation of bookings, suspension or termination of user accounts, and legal action if necessary.
Agreement to Indemnify Roomchai for Any Losses Due to User Actions
Users agree to indemnify and hold Roomchai Limited harmless from any losses, damages, liabilities, costs, or expenses incurred as a result of their actions or violations of these terms and conditions. This includes but is not limited to, losses due to inaccurate information provided by the user, unauthorized use of the platform, or violation of third-party rights.
By using Roomchai's platform, users acknowledge their responsibility to comply with these terms and agree to indemnify Roomchai against any claims arising from their actions or omissions.
Limitation of Liability
Limitations on Roomchai's Liability for Damages
Roomchai Limited limits its liability to the maximum extent permitted by law for any direct damages resulting from the use of our platform or services. This includes but is not limited to, errors, inaccuracies, or interruptions in service, whether caused by Roomchai, its affiliates, or third parties.
Exclusion of Consequential and Incidental Damages
In no event shall Roomchai be liable for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the use of our platform or services. This includes, without limitation, lost profits, loss of data, or loss of business opportunities, even if Roomchai has been advised of the possibility of such damages.
Application of Limitations to the Maximum Extent Permitted by Law
These limitations of liability apply to the fullest extent permitted by applicable law, whether in contract, tort (including negligence), strict liability, or otherwise. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Roomchai's total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the amount paid by you to Roomchai for the specific booking or transaction giving rise to the claim.
Governing Law and Dispute Resolution
Limitations on Roomchai's Liability for Damages
Roomchai Limited limits its liability to the maximum extent permitted by law for any direct damages resulting from the use of our platform or services. This includes errors, inaccuracies, or interruptions in service, whether caused by Roomchai, its affiliates, or third parties.
Exclusion of Consequential and Incidental Damages
In no event shall Roomchai be liable for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the use of our platform or services. This includes, without limitation, lost profits, loss of data, or loss of business opportunities, even if Roomchai has been advised of the possibility of such damages.
Application of Limitations to the Maximum Extent Permitted by Law
These limitations of liability apply to the fullest extent permitted by applicable law, whether in contract, tort (including negligence), strict liability, or otherwise. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Roomchai's Total Liability
Roomchai's total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the amount paid by you to Roomchai for the specific booking or transaction giving rise to the claim.